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FAQS

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Remittance Questions

What is your opening and closing hours?

It all depends on the location that is closest to you. We have locations that open as early as 7:30am and close as late as 6:00pm Monday to Friday. However, on weekends we have locations that open as early as 8:00am and closes as late as 7:00pm

What do I need to COLLECT my remittance?

Valid government issued I.D., TRN and your reference number (MUST be 8 digits). Depending on the amount, you may also be asked to provide proof of your address (bank statement or utility bill). However, if you are collecting more than the equivalent of US$1000 or more, then you will need an additional form of identification.

What do I need to SEND a remittance?

Valid government issued ID, TRN, your recipient’s location and correct name that matches their I.D. If you are sending more than the equivalent of US$250.00 then you will need to provide a source of funds.

Can you collect from more than one sender on the same day?

Yes, provided that it is absolutely necessary. However, transactions will need to be verified by MoneyGram International.

Can I collect my remittance in a parish outside of my residential address?

 Yes, but only if you have valid reason(s). For example, you work outside of the parish you live.

What is the most that can be collected within a day?

US$8,000.00.

How long can funds stay in the system if not collected before it is returned to the sender?

30 days.

Cambio Questions

Cambio opening and closing hours for our locations are as follows:

Alliance Belmont Road – Monday to Fridays from 8:30am – 1:00pm, Saturday & Sundays – Closed

Alliance Liguanea – Monday to Saturdays from 9:00am – 6pm, Sundays – Closed

Alliance May Pen – Mon, Tues, Thurs & Fri from 8:30 – 5:00pm, Wed 8:30 – 2pm, Saturdays 8:30am – 3pm, Sunday – Closed

Alliance Portmore – Monday to Saturdays from 10:30am – 6:30pm, Sundays – Closed

Alliance Mandeville – Monday to Fridays from 8:30am – 4:30pm, Saturdays 9am – 3pm, Sundays – Closed

What do I need to conduct a cambio transaction with an AFSL branch?

Valid government issued I.D., TRN and your reference number (MUST be 8 digits). Depending on the amount, you may also be asked to provide proof of your address (bank statement or utility bill). Further information on what is required can be found in the FORMS section in the top right-hand corner of this website.

Are rates subject to change?

Our indicative rates are posted on our website home page and subject to change at the discretion of our trader at the time of the transaction. This policy is in line with our FX Code of Conduct.

What currencies do you transact in?

We SELL: USD, CAD, GBP & EURO

We BUY: USD, CAD, GBP, KYD, EURO and other currencies upon request.

Are there any fees associated with my cambio transaction?

Yes, only U$40.00 per outgoing USD wire and only JM$250.00 per RTGS transfer to your account or as per your settlement instructions.

Direct Remittance to Card Questions

What is the Direct Remittance to Card Service and who can use it?

This is a new feature by Alliance Prepaid Card that allows MoneyGram Remittance Clients call a toll-free number and have their remittance directly sent to their Alliance Mastercard.

Any Alliance Prepaid cardholder can use this feature as long as its below the US equivalent of US$1,000.00. If over that amount then you will have to complete your transaction at one of our MoneyGram subagent locations island wide.

Who do I call to have this Service?

You will call (876) 960-4321-6 and the operator will direct you to relevant department.

Are there any fees to have my MoneyGram collected on my Alliance Mastercard?

Yes. This service fee is charged by Alliance Financial Services at a cost of $300 (+GCT) OR $349.50. This fee will not be taken out of the Remittance. The full amount of the remittance will be deposited to the card and the fee will be taken out after

How do I know that the remittance was loaded onto my Alliance Prepaid Mastercard?

Once the transaction has been completed, you will receive a text message and email confirming the transaction with a receipt. You can also check your online statement on your app or online platform (epayja) for the remittance.

What do I need to use the Direct Remittance to Card Service?

You need to provide your First and Last Name, TRN, Date of Birth, MoneyGram Reference Number and verify information asked by the Customer Service Representative.

Can my sender pay for the service fee on my behalf?

Yes. The sender may include within the remittance the equivalent of the JMD$349.50 and send it.