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FAQS

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General Questions

Why am I receiving this email notice?
  • This mail is to advise clients that effective Monday, February 28, 2022, current cardholders of the Alliance Prepaid Mastercard will no longer be able to access the below facilities with their card:
    • Local and international POS purchases
    • Online transactions
    • Payments via the ePay mobile app
    • Withdrawals at the ABMs
Will I be able to utilize my card on the ePay mobile app after February 28?
  • Cardholders will be able to access their balances on the app however you will not be able to perform transactions. 
How can I know the remaining balance on my account?
  • You can call our Client Support Team at Alliance Financial Services Limited at 888)429-5725 /(876) 754-2328/2238/2270 or visit the ePay mobile app to view your balance.
Will my account be charged with any fees?
  • No, your account will not be charged as of February 28, 2022. This includes Monthly Maintenance Fees and Decline Fees. All subscriptions to your card account will no longer be charged.
How can I retrieve my remaining balance?
  • You will be required to complete and submit an ACCOUNT CLOSURE FORM and indicate your preferred payment option.  Copies/images of your ID, TRN and Proof of Address are also required. 
  • If you are requesting an EFT (Electronic Funds Transfer)/Bank Transfer, kindly note that 3rd Party Transfers will not be permitted. The bank account must be in the name of the cardholder.
How long will it take for the payment to be received to my bank account?
  • The duration of the process may vary. After receipt and verification of all documents, you will receive an account update notification. 
How can I submit my documents and forms to apply for my refund?
  • You may submit your documents to our Cards Services Division – mastercard@alliancefinancialjm.com or via our WhatsApp Line: (876) 460-1879. A Client Support Representative will confirm receipt of your documents and review. 
Who do I contact if I have further questions?
  • You may contact us at Card Services, Alliance Financial Services Limited – (888)429-5725 /(876) 754-2328/2238/2270 for further questions or email at mastercard@alliancefinancialjm.com

Remittance Questions

What is your opening and closing hours?

It all depends on the location that is closest to you. We have locations that open as early as 7:30am and close as late as 6:00pm Monday to Friday. However, on weekends we have locations that open as early as 8:00am and closes as late as 7:00pm

What do I need to COLLECT my remittance?

Valid government issued I.D., TRN and your reference number (MUST be 8 digits). Depending on the amount, you may also be asked to provide proof of your address (bank statement or utility bill). However, if you are collecting more than the equivalent of US$1000 or more, then you will need an additional form of identification.

What do I need to SEND a remittance?

Valid government issued ID, TRN, your recipient’s location and correct name that matches their I.D. If you are sending more than the equivalent of US$250.00 then you will need to provide a source of funds.

Can you collect from more than one sender on the same day?

Yes, provided that it is absolutely necessary. However, transactions will need to be verified by MoneyGram International.

Can I collect my remittance in a parish outside of my residential address?

 Yes, but only if you have valid reason(s). For example, you work outside of the parish you live.

What is the most that can be collected within a day?

US$8,000.00.

How long can funds stay in the system if not collected before it is returned to the sender?

30 days.

Cambio Questions

Cambio opening and closing hours for our locations are as follows:

Alliance Belmont Road – Monday to Fridays from 8:30am – 1:00pm, Saturday & Sundays – Closed

Alliance Liguanea – Monday to Saturdays from 9:00am – 6pm, Sundays – Closed

Alliance May Pen – Mon, Tues, Thurs & Fri from 8:30 – 5:00pm, Wed 8:30 – 2pm, Saturdays 8:30am – 3pm, Sunday – Closed

Alliance Portmore – Monday to Saturdays from 10:30am – 6:30pm, Sundays – Closed

Alliance Mandeville – Monday to Fridays from 8:30am – 4:30pm, Saturdays 9am – 3pm, Sundays – Closed

What do I need to conduct a cambio transaction with an AFSL branch?

Valid government issued I.D., TRN and your reference number (MUST be 8 digits). Depending on the amount, you may also be asked to provide proof of your address (bank statement or utility bill). Further information on what is required can be found in the FORMS section in the top right-hand corner of this website.

Are rates subject to change?

Our indicative rates are posted on our website home page and subject to change at the discretion of our trader at the time of the transaction. This policy is in line with our FX Code of Conduct.

What currencies do you transact in?

We SELL: USD, CAD, GBP & EURO

We BUY: USD, CAD, GBP, KYD, EURO and other currencies upon request.

Are there any fees associated with my cambio transaction?

Yes, only U$40.00 per outgoing USD wire and only JM$250.00 per RTGS transfer to your account or as per your settlement instructions.